Member Services Workplace Relations staff regularly provide members with detailed training sessions on a wide range of topics, including:
- Awards and Award rates
- Communication and dispute resolution
- Counselling, discipline and termination processes - Queensland system of industrial relations
- Counselling, discipline and termination processes - Federal (WorkChoices) system of industrial relations
- Dealing with difficult patients
- Handling patient complaints
- HR polices and procedures
- Medico-legal issues facing medical practice
- Negotiation and conflict management
- Performance management and reward systems
- Privacy – the legislation and it’s practical application
- Recruitment and selection techniques
- Time and wages record keeping requirements for the Queensland system
- Time and wages record keeping requirements in the WorkChoices jurisdiction
- Theft and fraud detection in medical practice
- Workplace bullying
- Workplace health and safety
- WorkChoices and the new Federal system of industrial relations
Groups of practitioners and their staff, Local Medical Associations, divisions of general practice, colleges, and other relevant associations can arrange training sessions on any of the above topics.
New modules are continually being developed and a combination can be tailored to suit your training needs.
In addition, Department staff can attend your practice to provide custom training for staff.
For more information, please contact
For Workplace Relations assistance: AMA Queensland
Member Services: Workplace Relations
3872 2222
workplacerelations@amaq.com.au
For Legal assistance: AMA Queensland Legal Helpdesk
Michael Baldwin
3872 2222
legalhelpdesk@amaq.com.au
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